Concept illustration of ingredient-document retrieval, not a product screenshot.
CLIENT WORK
Ingredient answers connected to technical documents.
An internal document assistant for support and sales teams, with source references and highlighted details across technical material, tables, images and scans.
Adina's support and sales teams needed answers from technical cosmetic-ingredient documents. Tables, images and scans made knowledge preparation part of the problem, alongside the assistant's responses.
Technical source material
Ingredient documents containing prose, tables, images and scans.
Knowledge preparation
Organizing the information and defining retrieval requirements with the development team.
Source-linked answers
Responses with document references, highlighted source details and document lists.
Staff review
A way for support and sales staff to check where an answer came from.
Bruce Meek's contribution.
Bruce led prompt engineering and project management. His work covered knowledge preparation, retrieval requirements, prompt design and coordination with the development team, connecting the assistant's responses with the underlying document workflow.
An internal knowledge tool for support and sales.
The contribution focused on finding useful answers and keeping them connected to the source material. This case study describes the internal assistant work rather than the client's public ingredient website.
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